Refund policy

Inspect your purchase

Upon receiving your order, please inspect all items thoroughly. If there is any defect, damage during transit, or if you received the wrong item, please contact us immediately (within 48 hours of delivery) at info@awesomebilliards.com with photos of the damaged item and packaging so we can evaluate the issue and make it right.

Returns

If you are unsatisfied with your purchase for any reason, you have 30 days from the delivery date to request a return for NEW AND UNUSED items in their original packaging.

* USED ITEMS CANNOT BE RETURNED.
* ALL RETURNS REQUIRE PRIOR AUTHORIZATION. Please contact us before shipping anything back. Unauthorized returns or packages shipped back without prior notice may be refused.

To complete your return, you must include the original invoice/packing slip. For your protection, please return items in their original shipping container and purchase insurance for the full value of the product to protect against transit damage during the return process.

All non-defective, customer-initiated order cancellations or returns are subject to a 3% handling/restocking fee to cover non-refundable merchant payment processing costs.

Return Shipping

Buyer’s Remorse / Standard Returns: Shipping and insurance charges for returned items are the sole responsibility of the customer.
Original shipping charges are non-refundable.
Free Shipping Adjustment: If your order was shipped under our "FREE SHIPPING OVER $99.99" promotion, the actual original shipping cost incurred by us will be deducted from your final refund amount upon return. (Free shipping applies only to completed purchases. If an item is returned, the purchase threshold is no longer met, and actual shipping fees will be assessed.)
Defective or Incorrect Items: If the return is due to our error or a product defect, we will provide a pre-paid return shipping label at no cost to you.

Refunds

Once we receive and inspect your returned item(s) to confirm their unused condition, we will notify you and issue a refund to your original payment method. Processing typically takes 3–7 business days depending on your financial institution.

Non-Returnable Items

The following items cannot be returned:

Custom, tailored, or personalized items
Clearance, deal-zone, or final-sale items
Used chalk, installed cue tips, or any opened consumable accessories

Shipping Delays & Carrier Responsibility

Awesome Billiards is not liable for shipping delays caused by carrier disruptions, severe weather, or incorrect shipping addresses provided by the buyer.