Shipping policy

Processing Time

Orders are processed and shipped within 1–3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with a tracking number as soon as your order is on its way. If you don’t see it in your inbox, please check your spam/junk folder.

Shipping Methods & Multi-Package Delivery

Cues and Shafts: Primarily shipped via UPS Ground (signature confirmation may be required for high-value items). Please note that we cannot ship cues or shafts to P.O. Box addresses. If a P.O. Box is your only available address, please contact us prior to placing your order so we can help arrange an alternative shipping solution for you.
Small Accessories (Chalk, Extensions, Tips, etc.): Typically shipped via USPS.
Multi-Package Shipping: To get your items to you as quickly as possible, orders with multiple items may occasionally be shipped in separate packages from different fulfillment locations at no extra cost to you.

Shipping Costs

Calculated Rates: Standard shipping rates are calculated at checkout based on the weight, size, and destination of your order.
Free Shipping Promotion: We offer FREE Standard Shipping on eligible orders over $99.99 (continental U.S. only).

Lost, Stolen, or Delayed Packages

Once a package is handed over to the shipping carrier (UPS/USPS) and marked as "Delivered," Awesome Billiards is no longer responsible for lost or stolen packages.

If tracking shows your package was delivered but you haven't received it, please check with household members, neighbors, or your local carrier office first.
If your order is in transit and experiencing unexpected delays, reach out to us at info@awesomebilliards.com and we will happily assist you in filing a carrier investigation.

Incorrect Shipping Address

Please double-check your shipping address during checkout!
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be responsible for the reshipment costs. Original shipping fees are non-refundable.

Incorrect Shipping Address

Currently, we primarily ship within the United States. For international shipping inquiries, please contact us prior to placing your order. Buyers are responsible for any customs duties, taxes, or import fees levied by their home country.