Shipping policy
Processing Time
Orders ship out within 1–3 business days.
Shipping Methods
We ship through UPS for Cues and Shafts majorly. USPS maybe used for small items such as Chalks, Extensions, Tips.
You’ll always get a tracking number once your package is on its way. If you didn’t receive it, check your spam folder.
Shipping Costs
Rates are calculated at checkout based on weight, size, and your location.
Lost or Stolen Packages
Once an order is marked “Delivered,” we can’t be responsible for stolen packages.
If something looks off with tracking, reach out and we’ll help you investigate.
Incorrect Address
Please double-check your shipping address!
If an order gets returned to us due to an incorrect or incomplete address, we’ll happily resend it—shipping will just need to be repaid.